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Dear ****,
I’ve taken a look through our records however I am unable to see that you’ve raised these issues with us personally. We would have been more than happy to help answer any queries you might have had.
One of the points you’ve raised is that you believe lady Y****** (ID *******) to be under the employment of Asiandate. I’m not sure if you’re aware however unlike our male members the ladies sign up to the site by joining an agency. This is so that we can verify each lady on our site.
The ladies are required to provide us with certain documentation such as an ID card or passport as well as go through an interview before they’re able to join us.
Our agency partners are also strongly prohibited from giving any sort of compensation to the ladies for being registered on our site or communicating through it. We closely monitor for any inappropriate behavior to ensure nobody is using our international dating platform to make a profit. We intend that every member using our services does so having a genuine and sincere interest in finding their match.
You can be sure that in the event we discover any inappropriate behavior by any member, we will take the strictest measures in order to avoid reoccurring incidents. This could also result in the removal of a member’s profile, a fine to the agency partner, or termination of contract. I can see that you state you have proof that this breach has occurred. Could you please send it through to us so that we can take the necessary steps?
Another point you’ve raised in your complaint is that you’ve found ladies using the same wording in letters. Each letter that is sent through our site goes through translation and moderation before reaching the intended party. This means that when the lady sends you a letter, it off in her first language and gets translated by a translator. If you have multiple messages going through the same translator, you will hear the interpreters ‘voice’ coming through in the letters you receive. Our chat system, however, is all translated automatically, so you shouldn’t find this issue using this service. We would also be more than happy to look into this if you’d like to let us know which letters you believe have the same wording?
In regards to there being profiles which have the same photos on, this could be a duplicate account. Although we do not condone this on our site, it does sometimes happen from both our Male and female members. As soon as this is brought to our attention however we do get our verification team involved to remove the duplicate account.
I can understand that it can be hard to trust in this day and age, so this is why we've taken it upon ourselves to verify each confirmed profile on our site. We've done this so you can rest assured when you're speaking to members that you are fully secure. We are one of the few sites which have implemented an Anti-Scam guarantee. If you’re interested, you can find it here - *********************************************************
And finally, in regards to the monthly membership, I can see that you’ve signed up to this when you first joined our site. Please take a look at the screenshot attached to see how it would have shown up. I can see that you’ve made this payment with Paypal, which is pretty great as this gives you all the power to unsubscribe from the membership at whichever point you’d like without having to get in touch with us. Unfortunately this also means that we cannot cancel it for you, however, I can see that my colleagues have advised you how to do this. Just in case you’re still unsure, Paypal has a pretty good explanation in their help center, which you can find here - **************************************************
Best regards,
Alexander
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